The purpose of this policy is to inform stakeholders about the various data processing activities carried out by Levantina de Servicios en la Nube S.L. through its website, in relation to their personal data, in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and Council of April 27, 2016, and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights.

 

1. IDENTIFICATION AND CONTACT DETAILS OF THE DATA CONTROLLER

Levantina de Servicios en la Nube S.L., located at Plaza San Cristobal 14, Alicante, with NIF B42590141, contact phone number +34 912 90 70 52, and email address legal@cloudlevante.com.

2. INFORMATION WE COLLECT

We collect various types of personal information, which may include, but is not limited to:

• First and last names
• Email address
• Company information (name, address, sector)
• Technical information (such as IP addresses, browsing data)

 

3. PURPOSES OF PERSONAL DATA PROCESSING

The personal data provided will be processed for the following purposes:

Website Users/Visitors

• Respond to inquiries, complaints, and issues raised through our contact channels.
• Understand user behavior on the website to detect potential cyberattacks.
• Comply with applicable legal obligations.
• Protect and assert our rights or respond to any claims.
• Send commercial communications regarding our services and updates.
• Manage participation in contests and promotions.
• Send satisfaction and/or quality surveys.
• Manage, administer, and supervise activity in the blog/forum.

Clients

• Manage the business relationship and provide contracted services.
• Carry out administrative, accounting, and tax management.

Suppliers

• Manage the business relationship and carry out administrative, accounting, and tax management.

 

4. COMPLEMENTARY TOOLS AND FEATURES ON THE WEBSITE

LLM-based Chatbot – To provide more specific content for any inquiries on our website, we offer a chatbot that queries an LLM model hosted on IONOS. For more information, please visit: https://www.ionos.com/help/data-protection/overview-of-the-general-data-protection-regulation-gdpr/

 

5. LEGAL BASIS FOR PROCESSING

Website Users/Visitors

• Consent you provided for processing your data for the purposes outlined. Refusing to provide personal data will make it impossible to process your data for these purposes.
• To comply with legal obligations applicable to us. In this case, the data subject cannot object to the processing of personal data.
• Our legitimate interest in protecting our image, business, and history from cyberattacks. In this case, the data subject cannot object to the processing of personal data, although they may exercise their rights as outlined in the “rights” section of this policy.

Clients

• Execution of a contract to which you are a party or implementation of precontractual measures. Refusing to provide personal data will make it impossible to process your data for these purposes.
• Consent you provided for processing your data for purposes unrelated to the development or execution of the existing contract. Refusing to provide personal data will make it impossible to process your data for these purposes.
• To comply with legal obligations applicable to us. In this case, the data subject cannot object to the processing of personal data.
• Our legitimate interest in protecting our image, business, and history from cyberattacks. In this case, the data subject cannot object to the processing of personal data, although they may exercise their rights as outlined in the “rights” section of this policy.

Suppliers

• Execution of a contract to which you are a party or implementation of precontractual measures. Refusing to provide personal data will make it impossible to process your data for these purposes.
• Consent you provided for processing your data for purposes unrelated to the development or execution of the existing contract. Refusing to provide personal data will make it impossible to process your data for these purposes.
• To comply with legal obligations applicable to us. In this case, the data subject cannot object to the processing of personal data.
• Our legitimate interest in protecting our image, business, and history from cyberattacks. In this case, the data subject cannot object to the processing of personal data, although they may exercise their rights as outlined in the “rights” section of this policy.

 

6. RETENTION PERIOD OR CRITERIA FOR DATA CONSERVATION

Personal data will be retained for the period necessary to fulfill the purposes for which it was collected. Once the data is no longer required, it will be duly blocked and made available to the competent public authorities during the prescription period for any actions that may arise from the maintained relationship.

 

7. RIGHTS OF THE DATA SUBJECT

Data subjects may request further information about the processing of their personal data and exercise the following rights at any time and free of charge: access, rectification, erasure, restriction of processing, objection, data portability, and not to be subject to automated decision-making. To do so, they may use the forms provided by the organization or send a written request to the postal or email address referenced in the heading.

 

8. INFORMATION SECURITY

We implement appropriate technical and organizational security measures to protect personal information from unauthorized access, loss, misuse, or disclosure.

However, during the period in which your personal data is retained, the organization may transfer your data to the following recipients:

• Judges and Courts.
• State Security Forces and Bodies.
• Other competent public authorities or agencies when the data controller is legally required to provide personal data.
• If applicable, to third-party Data Processors who provide us with services.

 

9. INTERNATIONAL DATA TRANSFERS

The organization does not carry out International Data Transfers. If such transfers are required in the future, the necessary safeguards will be verified according to the regulations.

 

10. SOCIAL MEDIA

Cloud Levante is present on social media. User data belongs to the respective social media platform, so we recommend reading their terms of use and privacy policies carefully.

Currently, we are present on the following social networks:

LinkedIn: https://es.linkedin.com/legal/privacy-policy

YouTube: https://www.youtube.com/intl/ALL_es/howyoutubeworks/our-commitments/protecting-user-data/

Instagram: https://privacycenter.instagram.com/

X: https://x.com/en/privacy

11. MODIFICATIONS AND UPDATES

This privacy policy may be modified or updated depending on legal requirements or changes to our website. We advise users to periodically visit our Privacy Policy.

 

12. CONTACT

If you have any questions about this policy, you may contact Cloud Levante through the forms provided by the organization or send a written request to the postal or email address referenced in the heading.