Privacy Policy.

Levantina de Servicios en la Nube S.L., with registered office at Plaza San Cristobal 14, Alicante, tax ID (NIF) B42590141, contact phone +34 912 90 70 52 and email legal@cloudlevante.com.

We collect different types of personal information, which may include, among others:

• First and last name.
• Email address.
• Company information (name, address, sector).
• Technical information (such as IP addresses, browsing data).

The personal data provided will be processed for the following purposes:

Website users / visitors

• Respond to requests, complaints and incidents submitted through our contact channels.
• Understand visitor behaviour within the website in order to detect possible cyberattacks.
• Comply with the legal obligations that are directly applicable to us.
• Protect and exercise our rights or respond to claims of any kind.
• Send commercial communications regarding our services and news.
• Manage participation in contests and promotions.
• Send satisfaction and/or quality surveys.
• Manage, administer and monitor activity on the incorporated blog/forum.

Clients

• Manage the commercial relationship and the provision of the contracted services.
• Carry out administrative, accounting and tax procedures.

Suppliers

• Manage the commercial relationship and carry out administrative, accounting and tax procedures.

LLM-based chatbot. To offer more specific content for any query made on our website, a chatbot is provided that queries an LLM model hosted on IONOS. For more information see here.

Users / visitors of the controller’s website

• The consent you have given us to process your data for the stated purposes. Refusal to provide your personal data will make it impossible to process your data for the mentioned purposes.
• To comply with the legal obligations that apply to us. In this case, the data subject may not object to the processing of personal data.
• Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although they may exercise, where applicable, the rights recognised in the “rights” section of this policy.

Clientes

• Performance of a contract to which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the mentioned purposes.
• The consent you have given us to process your data for purposes unrelated to the development or performance of the existing contract. Refusal to provide your personal data will make it impossible to process your data for the mentioned purposes.
• To comply with the legal obligations that apply to us. In this case, the data subject may not object to the processing of personal data.
• Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although they may exercise, where applicable, the rights recognised in the “rights” section of this policy.

Proveedores

• Performance of a contract to which you are a party or application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the mentioned purposes.
• The consent you have given us to process your data for purposes unrelated to the development or performance of the existing contract. Refusal to provide your personal data will make it impossible to process your data for the mentioned purposes.
• To comply with the legal obligations that apply to us. In this case, the data subject may not object to the processing of personal data.
• Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although they may exercise, where applicable, the rights recognised in the “rights” section of this policy.

The personal data provided will be retained for as long as necessary to fulfil the purposes for which it was collected. Once the data is no longer necessary, it will be duly blocked to make it available to the competent public authorities and bodies during the limitation period for any actions that may arise from the relationship maintained.

Data subjects may request more information about the processing of their personal data and exercise, at any time and free of charge, their rights of access, rectification, erasure, restriction of processing, objection, data portability and not to be subject to automated decisions. To do so, they may use the forms provided by the organisation or send a written communication to the postal address or email referenced in the header.

We implement appropriate technical and organisational security measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, during the retention period of your personal data, the organisation may disclose your data to the following recipients:

• Judges and Courts.
• State Law Enforcement Agencies.
• Other competent public authorities or bodies, when the controller has a legal obligation to provide the personal data.
• Where applicable, to those Data Processors that provide services to us.

The organisation does not carry out International Data Transfers. Should transfers subsequently become necessary, the safeguards required by the regulations will be verified.

Cloud Levante has a presence on social media. Users’ data belongs to the corresponding Social Network, so we recommend reading their terms of use and privacy policies carefully.

We are currently present on the following networks:

• LinkedIn: es.linkedin.com/legal/privacy-policy
• YouTube: youtube.com — protecting user data
• Instagram: privacycenter.instagram.com
• X: x.com/en/privacy

This privacy policy may be modified/updated in line with legal requirements or changes to our website. We advise users to periodically review our Privacy Policy.

If you have any questions about this policy, you can contact Cloud Levante through the forms provided by the organisation or send a written communication to the postal address or email referenced in the header.