Privacy Policy — Cloud Levante

Identity and contact details of the controller

Levantina de Servicios en la Nube S.L., with registered address at Plaza San Cristóbal 14, Alicante, Tax ID (NIF) B42590141, contact phone +34 912 90 70 52 and email legal@cloudlevante.com.

Information we collect

We collect different types of personal information, which may include, among others:

Full name.

Email address.

Company information (name, address, sector).

Technical information (such as IP addresses, browsing data).

Purposes of processing personal data

The personal data provided will be processed for the following purposes:

Users / Website visitors

Handle requests, complaints and incidents submitted through our contact channels.
Understand visitors' behavior on the website in order to detect possible cyberattacks.
Comply with legal obligations directly applicable to us.
Protect and exercise our rights or respond to claims of any kind.
Send commercial communications relating to our services and news.
Manage participation in contests and promotions.
Send satisfaction and/or quality surveys.
Manage, administer and oversee activity on the integrated blog/forum.

Clients

Manage the business relationship and the provision of contracted services.
Carry out administrative, accounting and tax procedures.

Suppliers

Manage the business relationship and carry out administrative, accounting and tax procedures.

Website add-ons and tools

LLM-based chatbot. To provide more specific content for any query on our website, we offer a chatbot that queries an LLM model hosted on IONOS. For more information, see here.

Legal basis for processing

Users / Visitors to the controller's website

The consent you have given us to process your data for the purposes indicated. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
To comply with the legal obligations applicable to us. In this case, the data subject may not object to the processing of personal data.
Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although they may exercise, where applicable, the rights recognized in the "rights" section of this policy.

Clients

Performance of a contract to which the data subject is party, or the application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
The consent you have given us to process your data for purposes unrelated to the development or performance of the existing contract. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
To comply with the legal obligations applicable to us. In this case, the data subject may not object to the processing of personal data.
Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although they may exercise, where applicable, the rights recognized in the "rights" section of this policy.

Suppliers

Performance of a contract to which the data subject is party, or the application of pre-contractual measures. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
The consent you have given us to process your data for purposes unrelated to the development or performance of the existing contract. Refusal to provide your personal data will make it impossible to process your data for the aforementioned purposes.
To comply with the legal obligations applicable to us. In this case, the data subject may not object to the processing of personal data.
Our legitimate interest in protecting our image, business and track record by preventing attacks on our website. In this case, the data subject may not object to the processing of personal data, although they may exercise, where applicable, the rights recognized in the "rights" section of this policy.

Data retention periods or criteria

The personal data provided will be retained for as long as necessary to fulfill the purposes for which they were collected. Once the data are no longer needed, they will be duly blocked and kept available to the competent Public Administrations and Bodies for the statute-of-limitations period of any actions that could arise from the relationship maintained.

Rights of data subjects

Data subjects may request further information about the processing of their personal data and exercise, at any time and free of charge, the rights of access, rectification, erasure, restriction of processing, objection, data portability and not to be subject to automated decisions. To do so, they may use the form made available by the organization or send a letter to the postal address or email referenced in the header.

Information security

We implement appropriate technical and organizational security measures to protect personal information against unauthorized access, loss, misuse or disclosure.

However, during the retention period of your personal data, the organization may share your data with the following recipients:

Judges and Courts.
State Security Forces and Corps.
Other competent public authorities or bodies, when the controller has a legal obligation to provide the personal data.
Where applicable, data processors that provide services to us.

International data transfers

The organization does not carry out International Data Transfers. Should it subsequently become necessary to carry out such transfers, the safeguards required by applicable regulations will be verified.

Social media

Cloud Levante is present on social media. Users' data belongs to the relevant Social Network, so we recommend reading its terms of use and privacy policies carefully.

We are currently present on the following networks:

es.linkedin.com/legal/privacy-policy

YouTube

youtube.com — protección de datos

Instagram

privacycenter.instagram.com

x.com/en/privacy

Changes and updates

This privacy policy may be modified/updated based on legal requirements or changes to our website. We advise users to periodically review our Privacy Policy.

Contact

If you have any questions about this policy, you can contact Cloud Levante through the forms made available by the organization or by sending a letter to the postal address or email referenced in the header.

Privacy Policy.